Courses

Overview
Many managers are promoted because they are good at their job but have never been trained to manage people. This course builds the core skills needed to lead a team confidently.

What it covers

• Transitioning from colleague to manager
• Setting expectations and boundaries
• Delegation and accountability
• Building trust and credibility as a leader

Overview
Helping managers move from firefighting problems to creating a culture of continuous improvement and accountability.

What it covers

• Setting clear objectives and standards
• Addressing underperformance early
• Coaching for improvement
• Creating a team culture focused on improvement

Overview
One of the biggest challenges for managers is having honest conversations when things go wrong. This course builds confidence to deal with issues constructively.

What it covers

• Preparing for difficult conversations
• Managing emotions and conflict
• Giving clear, respectful feedback
• Resolving team tensions early

Overview
Helping managers understand their responsibilities so they can manage people fairly and avoid common HR mistakes.

What it covers

• Absence management
• Disciplinary and grievance basics
• Fair and consistent decision making
• Understanding policies and responsibilities

Overview
Strong cultures don’t happen by accident. Managers play a crucial role in shaping how teams behave and perform.

What it covers

• Leadership behaviours that shape culture
• Building trust and psychological safety
• Motivating and engaging teams
• Leading through change

Overview
Supporting wellbeing is key to maintaining healthy, productive teams.

What it covers

• Recognising stress and burnout
• Supporting team wellbeing
• Managing workload and expectations
• Creating healthy team cultures